Cancellation & Refund Policy

The rules below are placeholders until the business confirms its cancellation and refund terms.

1. Cancelling a plan

Contact your branch to request cancellation. [Notice period and process to be confirmed.]

2. Cooling-off period

[Whether a cooling-off period applies, and its length, to be confirmed by legal.]

3. When a refund may be due

[Refund eligibility and how amounts are calculated to be confirmed.]

4. Normal expiry

A plan that reaches the end of its term simply ends. That is not a cancellation and no refund arises from it.

5. How refunds are paid

[Method and timing to be confirmed.]

6. Plans with an end-of-term return

Any end-of-term return shown on a plan page is separate from refunds and is not guaranteed.