Last updated: 2 Nov 2026
Draft — pending legal review. This page is not approved legal wording. Items in [brackets] are still to be confirmed.
Accounts are opened by your branch, so deletion goes through your branch too. You can ask for it at any time, in the mobile app or by contacting us.
Sign in, open More → Profile and tap "Request account deletion", then confirm. Your branch receives the request straight away and you see its reference number.
Contact your branch or use the Contact page, from the email address or phone number on your account, and ask for your account to be deleted.
Your branch contacts you to confirm the request and that it is really you. Your sign-in is then closed and your personal data is deleted.
[Records that must be kept by law (for example policies, invoices and payments) and how long they are kept are to be confirmed by legal.]
Staff accounts belong to the organisation. Ask your branch manager or administrator to close your account.